Weldcoa's Terms and Conditions

Warranty:

All products and services are warranted against defects in materials and workmanship for a period of one (1) year from the date of shipment. Weldcoa reserves the right to repair or replace, free of charge, any products that fail while still under manufacturer's warranty.
Note: Purchased parts that become part of a final assembly, default to the original manufacturer's warranty.

Cancellation Policy:

Cancellation of Contract and Unique Order: Due to lead time and monetary requirements required to order materials for customer orders, it is necessary to enforce a monetary fee for all cancelled orders and contracts. If the materials are unique for the customer in type or in volume, the customer is required to pay 100% of the value of materials in production, stock, or on order that cannot be cancelled. In this case, we will gladly ship all of the materials to them at their expense. The value must be paid in full before materials are shipped. At Weldcoa's discretion, if it is possible to readily use the materials for other orders or products, the customer will be charged 15% of the value of the materials in stock or on order (which cannot be cancelled with suppliers).

Cancellation of Orders in Production: For orders, which have already started production, the customer will be required to pay a 5% order cancellation fee on standard parts, and 15% of the quote price if the product may be finished and sold to another customer. If the product is unique for their specifications, they will be charged 100% of the value of the materials in production.

Cancellation of Completed Orders: At Weldcoa's discretion, for items which have completed production, the customer will be required to pay 5% on standard parts and 15% of the quoted price on non-standard products as an order cancellation fee if the product may be sold to another customer. If the production is unique for the customer specifications, they will be charged 100% of the quoted price. In this case, we will gladly ship all of the finished goods to the customer at their expense. The value must be paid in full before finished goods are shipped.

Return/Credit of Delivered Product: At Weldcoa's discretion, for standard Weldcoa items delivered to a customer that the customer returns to Weldcoa for refund or credit, there will be a 15% restocking fee. Unique items, which are particular to the customer's specifications, may only be returned if approved by the VP of Research and Development. For these products, the minimal fee is 25% of the price of the product and may require additional costs to convert the product into something which may be sold to another customer. We appreciate the opportunity to provide this quote and look forward to meeting with you to review this proposal in detail. In the meantime, please don't hesitate to call with any questions.